Welcome to Urban Publishers!

Due to the personalized and creative nature of our services, full refunds are typically not available once work has commenced. However, we value transparency and fairness all refund requests are reviewed on a case-by-case basis.

Refunds may be considered under the following conditions:

A written refund request is submitted to info@urbanpublishers.com.

The request must be made within 10 days of product delivery or 5 business days of payment, if no delivery has occurred.

The work is in early stages or has not yet started.

2.1 Change of Mind

Within 24 hours of placing your order (before work begins): 100% refund (minus transaction fees).

After 24 hours but before project initiation: Refunds will include deductions for service and transaction fees.

2.2 Non-Delivery of Service

If Urban Publishers fails to deliver the agreed-upon services due to internal issues or unforeseen circumstances, a full or prorated refund will be provided based on the project's progress.

2.3 Non-Compliance with Delivery Standards

If the delivered work does not meet the agreed scope and remains unsatisfactory after multiple revisions, a partial refund may be issued depending on the amount of work completed.

2.4 Delay in Delivery

If delays occur due to our fault and we are unable to provide a satisfactory resolution, a refund will be offered accordingly.

a. Ghostwriting

Full Refund: Before delivery of the first draft.

Partial Refund: If partial content has been created, but the manuscript remains incomplete.

No Refund: Once the whole manuscript has been delivered.

b. Editing & Proofreading

Partial Refund: If cancelled before work begins.

No Refund: After editing or proofreading has started or been delivered.

c. Publishing Services

No Refund: Once the ISBN registration, formatting, platform submission, or metadata setup has begun.

d. Marketing & Distribution

No Refund: Once a campaign has been launched or third-party ad spend (e.g., social media ads, press releases) has been utilized, there will be no refund.

e. Design Services (Covers, Layouts, Branding)

Partial Refund: If cancelled before design drafts are delivered.

No Refund: Once design concepts or files have been shared, no refund will be provided.

Refunds will not be issued when:

The project is fully delivered and approved.

Client delays or lack of response causes missed deadlines.

Project requirements change mid-way after approval.

Dissatisfaction is based solely on creative preferences.

Digital assets or downloadable files have been provided.

Third-party costs (including ISBNs, ad budgets, and printing fees) have already been paid.

Before a refund is issued, clients are encouraged to utilize our revision process, which includes:

Multiple revision rounds per agreement.

Direct collaboration with our creative team.

Refunds will not be approved unless all reasonable resolution steps have been attempted and exhausted.

To cancel your project, please email info@urbanpublishers.com.

Cancellation Guidelines:

Within 24 hours and no work started: Full refund (minus transaction fees).

After work begins, Refund eligibility depends on the project stage and service type.

Subscription or multi-phase plans: Future services may be cancelled, but refunds won't apply to completed phases.

To initiate a refund, please:

Email info@urbanpublishers.com with your Order ID, project title, and reason.

Refund requests are reviewed within 5-7 business days.

Approved refunds are processed within 7-14 business days to the original payment method.

Transaction fees (e.g., Stripe, PayPal) are non-refundable.

Clients must attempt internal resolution before filing a chargeback. Unwarranted chargebacks will be disputed with complete documentation, including project scopes, communications, and proof of work.

Urban Publishers is not liable for delays or cancellations due to events beyond our control, including:

Natural disasters

Power or server outages

Pandemics, wars, or unforeseen global events

Refunds may be denied if the client:

Fails to provide required materials, feedback, or approvals promptly

Becomes unresponsive for extended periods

Changes project scope or expectations mid-project

Urban Publishers reserves the right to update this policy at any time. Updates will be reflected with a revised "Effective Date" on this page. Clients are encouraged to review this policy periodically.

For all refund or cancellation inquiries, please contact:

Email: info@urbanpublishers.com

Website: https://urbanpublishers.com